Challenges
  • Inefficient paper and radio based dispatching of service orders and manual back-office data entry processes
  • Inefficient field operations and limited access to asset and customer information needed for quick decision making
  • Limited or unavailable mobile software for the enterprise back office customer service and billing systems
  • Limited or no GIS integration and map based workflows
Solution

Trimble Unity software subscription offers and efficient, simple to use and configurable GIS-centric mobile field service management solution. Trimble Unity Integration Portal (TUIP) provides the technology to integrate and connect to industry leading customer information systems (CIS), extending back-office enterprise and customer data to the field, and streamlining the dispatching the management of all field service activities. The solution enables field technicians using Trimble Unity mobile app, supported on (iOS, Android and Windows) to manage their work assignments, get driving directions, optimized routes and estimated time of arrivals, complete their work assignments using intelligent data collection forms and workflows, take photos, record material, equipment and labor usage, and capture accurate GPS positions. Even if internet connection drops or if it is unavailable, field technicians can still access the GIS data, customer information, view and complete their work assignments.

 

 
Benefits

Enhance Field Service Productivity and
Improve Customer Service and Response

Streamline field dispatching and management of work assignments

Efficiently manage and dispatch service requests through intelligent workflows powered by a single GIS-centric platform, eliminating paper forms and unnecessary trips to the office

 

Improve Field Operations

Streamline field operations, empowering field technicians with the information and tools to efficiently complete their work assignments

Improve and maintain exceptional service levels

Automated workflows and tools used to improve field operations, reducing response and service disruption time, improving customer communication and satisfaction

 

Leverage a single mobile solution for all field operations

Enable field crews to make quicker, better decisions with access to customer information and enterprise asset data using a single GIS-centric platform

 

 
Components

Trimble Unity
(Cloud and mobile)

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Trimble Unity Integration Portal (Optional to support integration with back office enterprise asset management systems)

Trimble TDC100 Rugged Handheld Device
(Optional)

Trimble R1 or R2 GNSS Receivers (Optional)