Simplify the process of identifying, managing and reporting incidents & other issues on your water network

The rising marginal cost of producing clean water together with increasing demand and higher expectations of reliability and quality of service leaves utilities facing an uphill challenge - managing aging networks with limited resources.

eRespond is a complete and proven solution for identifying and managing network incidents from the first customer call or telemetry alarm all the way through to the final regulatory report, improving insight into what is happening on the network, shortening incident duration and reducing the need for capital expenditure projects by responding more quickly and effectively - world class utilities use eRespond to perform better.



Reduce duplication of work and dispatching multiple crews to the same incident

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Response Time
Reduce response time to wastewater network incidents
Reduce management and regulatory reporting workload
Customer Communication
Improve customer communication and customer satisfaction
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Collect accurate data to support capital improvement decisions


What do world class utilities rely on eRespond for?


Full water network model

Build a full model of the network from water source to individual customer account, it combines this model with information about current ongoing network maintenance work and data from customer calls and telemetry systems (AMI, SCADA etc.) and uses algorithms to identify what incidents are happening and where they are occurring on the distribution network.


Proactively notify customers

Identify which disruptions are to be expected as a result of planned maintenance or extension work. It gives the user the information necessary to respond to customer enquiries and proactively notify customers of incidents which will impact them.


Optimize prioritization and allocation of resources

Provide transparency and complete situational awareness of all network incidents by filtering key data during busy periods, ensuring optimal prioritization and allocation of resources


Integrate with your other applications

eRespond is often integrated with other applications to provide “end to end” business processes - data from Operations Technology systems (SCADA,GIS and eRespond) can be connected with the data from Information Technology systems (ERP, Asset Management, CRM) for joined up decision making and execution of business processes on a daily basis.


Case Study

Los Angeles Department of Water and Power

In Los Angeles, the Department of Water and Power (LADWP) serves more than 4 million residents with water and electricity. The largest municipal water and power utility in the U.S., the LADWP utility services roughly 680,000 water meters. Faced with the challenges of aging infrastructure and limited budgets, LADWP sought to improve management of incidents such as leaks, outages or quality issues in delivering water to its customers.

For years, LADWP utilized multiple systems for water incident management customized into their legacy Customer Information System (CIS). One system handled incidents such as outages, pressure variations or leaks while a second system tracked issues related to water quality. A third system managed daily planned maintenance and repair activities being performed by LADWP field crews. To replace these functions as the CIS was being replaced, and to streamline its operations, LADWP wanted to find a commercial, off-the-shelf system that would bring incident management for water service to the same level of performance provided to its electricity customers.

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